This covers any items which are ordered on your behalf from a 3rd party (such as a distributor or manufacturer of our products). NO REFUND MAY BE GIVEN ON THESE ITEMS unless stated otherwise.  In this case you will be given a "Cooling Off" period of 7 calendar days.  During this period you may cancel the order at any time for any reason with no financial penalty, however after said period we are unable to cancel any order and full payment for said order must be made.  You will be informed as to whether your order will fall into this category before any payment is taken, after which time you are bound by this clause.  Goods under this clause include: All Garage Doors and Awnings fall into this category as they are all "Made to Measure" and certain spares. Special order items such as garage door springs that have been despatched direct from our supplier may be returned for refund but 50% of the original price will be deducted to cover courier delivery costs and third party payment processing costs incurred. Once you've informed us that you wish to return the goods you have 28 calendar days to do so at your own expense and for your protection, we strongly recommend that you insure your return shipment against loss or damage, and that you use a shipper that provides parcel tracking information.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 days.  If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back at our premises, we'll issue a replacement or full refund to you via your original payment method.
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test all returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you may be liable for the return carriage.
If goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us we will meet the cost of return but we ask that you allow us to nominate the carrier.
Faulty Goods Outside The First 28 days
If a product is deemed defective outside the first 28 days but within the manufacturers warrantee period you are requested to notify us prior to returning the goods for inspection. The goods should be returned to us at your own expense and for your protection, we strongly recommend that you insure your return shipment against loss or damage, and that you use a shipper that provides parcel tracking information.  Please note that you will be requested to pay the cost of return postage or carriage.
Liability
If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. All goods supplied by us, the seller are warranted fit for the normal purpose for which such goods are intended.  No liability is accepted if the goods are found not to be fit for any other purpose whether or not such other purpose was made known to the seller before the contract was made.  Any recommendations made by the seller in such circumstances are made in good faith but as the conditions of use are outside the control of the seller it is for the purchaser to satisfy himself as to the suitability of the goods. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. In no circumstances is the seller liable for any loss, personal injury or damage arising from self installation of goods supplied.

Goods Damaged in Transit
Check the packaging for damage before signing for a delivery from our courier.  In the unlikely event of damage please either sign for the goods as “Received Damaged” or reject the goods as damaged and call us immediately as our couriers will not accept responsibility of any transit damage unless notified within three days.

Law
The contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts.

14. Security
Buying online with I.Myers and www.myersgaragedoors.co.uk is 100% safe. We use Google Checkout for simple and secure processing of internet payments.  We reserve the right to apply a small extra charge if goods are paid for with a credit card to cover the costs of processing such transactions, any such charges will be clearly stated before the transaction takes place.